Frequently Asked Questions

VICIdial’s algorithm successfully keeps call center agents focused on the task they should be focusing on: having conversations with their clients. It does so by removing the worry of manually dialing customers by constantly looking up lists of their phone numbers. This software predicts the conclusion of a call and immediately moves on to dialing the next one, thus ensuring optimal time duration for a call. It is also major support to call blending as it can actively assign calls to agents on both inbound and outbound call channels, depending on their availability. What this does is allow minimal idleness as there is a constant shift between inbound and outbound calls dependent on the call flux. Further, by keeping an eye on the agent screen you can easily track pivotal campaign info such as drop ratings, number of leads that can be dialed, the total number of agents currently logged in and dial level, etc.

In order to close more sales, agents need to connect to the right customers at the right time. The software does this for you by reducing the guessing games and connects precisely to clients that are more likely to make a purchase. The software is loaded with numerous features that allow agents to peruse the strongest leads and save as much as possible. The features include call-back parameters, call recording, call logging, and other automated features. With this open source software, having our advanced and customized features, you are sure to see a 200 percent rise in the performance improvement graph of your call center and or contact center.

Yes, VICIdial is very helpful with organizing lead and sales data, contact information and customer history all in one all-inclusive package. What this does is enable the software to determine optimum time for a call’s duration, and underline and eliminate all “ do not dial” numbers, automatic answering machines and fax line machines to make sure that the agent is directly accessing the most appropriate and probable lead at all times. What you can’t measure, you can’t manage. With VICIdial in your arsenal, you can squeeze the best out of your call center or contact center representatives with real-time metrics and KPIs on the agent screen going hand in hand with stable sales and advertising practices that suit your market. An agent screen allows the capture and record of full-motion video as well as synchronized audio for the intention of creating an extensive view of customer interactions. This insight has proven to be very helpful in the improvement of the overall level of service that a call center or contact center provides to its customers.

This program can significantly increase your profit since it aids significantly in the reduction of dead time for agents and customer desertion rates, ultimately leading to reduced costs and increasing profit graphs. Furthermore, it eliminates the need for additional telecom solutions and expensive comms hardware since this software acts as your primary telecom solutions and secondly you can avail VICIdial in the cloud which guarantees no additional infrastructure or investments on IT and servers.

Well, this one is a no-brainer, VICIdial is a noteworthy booster of customer satisfaction. You can make inbound or outbound calls to customers when it is convenient for you and your targeted market, thus it increases the probability of services and products you offer to your customers to be accepted more readily. Customer satisfaction and loyalty go soaring up when you understand the optimal time to offer the services and products that they are really looking for. It also allows you to greet your customers with a built-in predictive dialing function. This allows your team to see who they are connecting with before the start of the call. Similar to the process, outbound and Inbound email is also an effective strategy when you are looking for customer gratification.