Voice, run by voice engineers.
We build and run the boring parts of call-center infrastructure, so operators can focus on the calls that pay the bills.
We ran dialers before we sold them.
The Voice Solutions began as an internal operations team inside a multi-country BPO. We spent years tuning ViciDial clusters, chasing DID inventory, and taking 3am pages when a SIP trunk misbehaved.
When friends running smaller call centers asked us to do the same for them, the operations team quietly became a company. Today, we run the numbers, the trunks and the dialer stack for teams in the UK, Saudi Arabia, Pakistan, the UAE, Nigeria and beyond.
How we work.
Real engineers, always
When you WhatsApp us, an engineer replies. Not a bot, not a first-line filter.
Answers in one hour
Sales and technical enquiries answered within one business hour on weekdays.
No lock-in
Numbers are yours. Servers you own. Cancel with 30 days notice. Port anywhere.
Transparent pricing
Public per-agent, per-DID and per-minute rates. Custom quotes on request, itemised in writing.
Local presence
Operational teams in the UK, Saudi Arabia and Pakistan. WhatsApp and phone support in the timezone you actually work in.
Boring uptime
99.99% platform uptime SLA. We celebrate quiet quarters.
Offices and operations.
Head office
16192 Coastal Highway
Lewes, Delaware 19958
United States
London operations
Sales and technical desk
WhatsApp +44 7520 693633
9am to 8pm UTC
Riyadh operations
24/7 phone helpline
+966 53 261 1931
Arabic and English support
Karachi operations
24/7 phone helpline
+92 317 3336560
Urdu and English support
How we got here.
Internal operations team
Started inside a multi-country BPO, tuning ViciDial clusters and chasing DID inventory for our own agents.
First external customer
A friendly BPO asked us to run their platform. We wrote our first proper runbook and never looked back.
Middle East desk
Opened operational support in Riyadh to cover Arabic-speaking customers on their working hours.
South Asia desk
Karachi operations team added, giving the platform round-the-clock human coverage across three timezones.
Global DID inventory
Number reach expanded to 90+ countries with a single portal, one contract and one invoice.
Where we are today
Managed dialers, PBX and voice services for teams from 20 to several thousand agents. Same operators still on WhatsApp.
What we run on.
Standards where we can, boring choices where we should. No proprietary lock-in in the customer plane.
Voice
- Asterisk 20 LTS
- ViciDial current
- GoAutoDial 4
- FreePBX 16
- Issabel 4
- Kamailio (edge)
OS and infra
- Rocky Linux, Ubuntu LTS
- KVM, LXC
- MySQL, MariaDB
- Object storage (S3-compatible)
- Nginx, HAProxy
- Fail2ban, CIS baseline
Monitoring
- Prometheus + Alertmanager
- Grafana dashboards
- Syslog aggregation
- Call-quality probes
- Uptime probes from three regions
Portal and admin
- Laravel 11 (PHP 8.3)
- Blade views, no SPA
- Cashier for PayPal and Stripe
- PDF invoices via print CSS
- Activity log audit trail
About the company.
Who owns and runs The Voice Solutions?
A small team of voice engineers with roots in a multi-country BPO. Operator-owned, not investor-owned.
Where is customer data stored?
By default in the region closest to the customer. EU-only, Middle East or North America residency on request.
Do you white-label for resellers?
Yes. Portal, invoicing and support can be branded for agencies and MSPs.
Are you hiring?
Occasionally, mostly voice engineers and NOC. Email careers@thevoicesolutions.com to be added to the list.
Do you take on custom projects?
Yes. Bespoke Asterisk builds, custom dialplans, unusual carrier integrations. Discovery calls are free.
Let us build your voice infrastructure.
Tell us your campaign, target markets and agent count. We will design the numbers, trunks and dialer stack, and have you live fast.