ViciDial, tuned by people who run it every day.
From a 20-seat pilot to a 1000-seat cluster, we install, harden, and support ViciDial so your agents dial from day one.
Dialing modes
Predictive, power, preview and manual. Reasoned defaults per campaign type, not one-size-fits-all.
Agent dashboards
Blended inbound and outbound queues, wrap-up codes, disposition trees and live supervisor barge.
IVR and skills
Inbound routing with menus, skills-based distribution, callback queuing and priority overrides.
Recording and QA
Full-call recording, screen capture, evaluation forms and coaching workflow, stored where you want it.
Cluster scale
Multi-server clusters with redundant carriers and archival. Grow from 5 to 1000+ agents on the same platform.
Carrier and DID
Bring your own trunks or use ours. Numbers in 90+ countries, hot-swappable per campaign.
Teams that live on the phone.
Sales and collections teams
Predictive dialing at 300-3000 seats with disposition trees, callbacks and per-agent scripts.
Customer service teams
Skills-based routing, callback queues, IVR self-service and supervisor barge.
Teams that flex up and down
Blend inbound and outbound queues per agent, per campaign, per time-of-day.
The reasons that keep customers on the platform.
- Deploy in days, not weeksA production cluster stands up quickly because we have the runbook memorised.
- Hardened by defaultCIS baseline, fail2ban, TLS everywhere, non-standard ports and locked-down SSH.
- 24/7 human supportReal engineers on WhatsApp and phone in three regions, not a ticket queue.
- From 5 to 1000+ agentsSingle-server pilots grow into HA clusters without a rebuild.
From first conversation to live traffic.
Discovery call
Half-hour call to scope: agent count, target markets, dialing modes, integrations. We give a written spec and a fixed setup fee.
Provision
Server built and hardened, ViciDial or GoAutoDial installed, trunks and DIDs configured, admin and agent credentials issued.
Load test and handover
We simulate your target concurrency, prove call quality, and hand over a report. Then your team runs its first campaign with us on the line.
Support
30 days of same-day support included, then optional managed plan with 24/7 phone.
Standards-based, integration-friendly.
SIP, RTP, WebRTC and REST all the way down. Bring your own PBX, CRM or workforce tools, or use one we support.
The technical baseline.
| Base OS | Rocky Linux or Ubuntu LTS (hardened) |
|---|---|
| ViciDial version | Current stable + monthly patch window |
| Codec support | G.711, G.729 (licensed), OPUS, iLBC |
| Recording storage | Local, NFS, S3-compatible object storage |
| Cluster HA | Load balancer + hot-standby DB replica |
| SLA | 99.99% platform uptime |
About ViciDial.
Can we migrate an existing ViciDial to your platform?
Yes. We import your lists, dispositions, IVRs, recordings and users. Downtime for the cut-over is usually under an hour.
Do we need to bring our own trunks?
No. Use ours, use yours, or mix. Prefix routing lets you decide per campaign.
What happens if we outgrow a single server?
We add a second server and load-balance. No rebuild, no data migration.
Can we self-service admin, or do you run it?
Either. You can be root and admin, we can be your on-call, or both.
Do you support cluster deployments?
Yes. Multi-server clusters with redundant carriers and hot-standby DB replicas.
Let us build your voice infrastructure.
Tell us your campaign, target markets and agent count. We will design the numbers, trunks and dialer stack, and have you live fast.